Why this workflow matters
Stop treating document collection like an inbox problem.
Audit teams lose time when a request list exists in one spreadsheet, files arrive by email and follow-up status lives in someone’s inbox. A shared portal makes the current request visible to the client and the engagement team.
A useful starting point
What to ask for
Use this as a starting checklist, then tailor it to your firm’s process and the client’s circumstances.
- 01Trial balance and general ledger extracts
- 02Bank reconciliations and supporting statements
- 03Material contracts, invoices and approvals
- 04Board minutes and governance records
- 05Management representations or confirmations
Four steps
A practical collection workflow
Group evidence by audit area
Structure the request around the way the team will review it: cash, revenue, payroll, governance or another practical grouping.
Make ownership explicit
Name the client contact responsible for the portal and give each request a realistic due date.
Follow up by exception
Use the dashboard to find incomplete requests rather than asking every team member for an update.
Download a complete submission
When the request is finished, download the files together or move them into the firm’s working-paper structure.
The FileReq difference
Make it easy for clients to finish.
One private place for every item
Combine uploads, text answers, dates and confirmations in a single branded portal rather than scattering work across email threads.
Follow-up happens automatically
Set a due date and reminder schedule once. FileReq sends the reminder and stops it as soon as the client submits.
Progress is visible at a glance
See which requests are in progress, overdue or complete so your team can focus on exceptions instead of maintaining a spreadsheet.
Questions, answered
Frequently asked questions
Can clients return to an audit request later?
Yes. Progress is saved, so a client can upload some items, leave, and continue from the same private link later.
Can an audit request include explanations as well as files?
Yes. Add text fields, dates and yes/no confirmations alongside upload requests.