Why this workflow matters
Stop treating document collection like an inbox problem.
Borrowers often send documents across several emails, then assume the application is complete. Brokers spend time locating versions, clarifying what is current and reminding clients about the one item holding up the next step.
A useful starting point
What to ask for
Use this as a starting checklist, then tailor it to your firm’s process and the client’s circumstances.
- 01Photo identification
- 02Recent payslips or income evidence
- 03Bank, savings and loan statements
- 04Living-expense or liability information
- 05Property, deposit and purchase-contract documents
Four steps
A practical collection workflow
Build a borrower-ready checklist
Use plain-language labels and notes. Tell the client the acceptable date range and format for each document.
Create variants for borrower types
Keep separate templates for PAYG, self-employed, refinance and purchase scenarios so a borrower is not faced with irrelevant requests.
Set a clear application deadline
Use a due date that reflects the lender or settlement timeline, then schedule useful reminders before it is overdue.
Check the portal before the lender pack
Review completion in one place and only move to the next step once critical documents are present.
The FileReq difference
Make it easy for clients to finish.
One private place for every item
Combine uploads, text answers, dates and confirmations in a single branded portal rather than scattering work across email threads.
Follow-up happens automatically
Set a due date and reminder schedule once. FileReq sends the reminder and stops it as soon as the client submits.
Progress is visible at a glance
See which requests are in progress, overdue or complete so your team can focus on exceptions instead of maintaining a spreadsheet.
Questions, answered
Frequently asked questions
Can I send different checklists to PAYG and self-employed borrowers?
Yes. Create separate templates so each borrower gets only the documents relevant to their application.
Can FileReq collect typed answers as well as files?
Yes. Use text fields, date fields and confirmations for structured information that belongs with the documents.